Servicenow Course Training Institute in Coimbatore

Module 1: Introduction to ServiceNow

• Overview of ServiceNow Platform
        Introduction to the platform
        Key features and benefits
  
• History and Evolution of ServiceNow
        Founding and development milestones
        Major updates and releases
  
• ServiceNow Editions and Offerings
        Different editions available
        Specific offerings and their use cases
  
  Module 2: Getting Started with ServiceNow
  
• Setting Up a Personal Developer Instance
        Registering for a developer account
        Configuring the personal instance
  
• Navigating the ServiceNow Interface
        User interface components
        Navigation tips and shortcuts
  
• Basic Administration Tasks
        System settings and configurations
        Instance administration basics
  
  Module 3: ServiceNow Administration
  
• User Administration and Access Control
        Creating and managing users
        Role-based access control
  
• Configuring Service Catalogs and Catalog Items
        Service catalog setup
        Creating and managing catalog items
  
• Introduction to Workflows and Automation
        Workflow fundamentals
        Automating processes with workflows
  
  Module 4: ServiceNow Development Fundamentals
  
• Introduction to ServiceNow Development Tools
        Using Studio and Flow Designer
        Development environment overview
  
• Creating and Customizing Applications
        Application development lifecycle
        Customizing existing applications
  
• Designing Forms, Fields, and Lists
        Form and list design best practices
        Creating and managing fields
  
  Module 5: ServiceNow Integration
  
• Understanding Integration Capabilities in ServiceNow
        Integration overview and use cases
  
• Using REST APIs and Web Services for Integration
        Configuring and using REST APIs
        Implementing web services
  
• Configuring MID Server for Integration with External Systems
        MID Server setup and configuration
        Integrating with external data sources
  
  Module 6: ServiceNow IT Service Management (ITSM)
  
• Incident Management
        Incident lifecycle and processes
  
• Problem Management
        Root cause analysis and resolution
  
• Change Management
        Change processes and workflows
  
  Module 7: Advanced ServiceNow Features
  
• Service Level Management (SLM)
        Setting up and managing SLAs
  
• Performance Analytics and Reporting
        Creating and managing reports
        Using Performance Analytics
  
• Introduction to IT Operations Management (ITOM) and Security Operations (SecOps)
        ITOM and SecOps overview
        Key features and functionalities
  
  Module 8: ServiceNow Customer Service Management (CSM)
  
• Managing Customer Interactions and Cases
        Case management processes
  
• Service Portals and Customer Service Workflows
        Designing and managing service portals
  
• ServiceNow CSM Implementation Best Practices
        Best practices for CSM implementation
  
  Module 9: ServiceNow Human Resources Service Delivery (HRSD)
  
• HR Service Delivery Processes in ServiceNow
        HR service management overview
  
• Employee Service Center and Case Management
        Setting up the employee service center
  
• Onboarding and Offboarding Processes
        Automating HR processes
  
  Module 10: ServiceNow Certification Preparation
  
• Overview of ServiceNow Certification Paths
        Different certification options and requirements
  
• Exam Preparation Tips and Resources
        Study resources and preparation tips
  
• Mock Exams and Practice Questions
        Sample questions and practice tests
  
  Module 11: Best Practices and Governance
  
• Implementing Best Practices for ServiceNow Configuration and Development
        Best practices for configuration and development
  
• Governance and Compliance Considerations
        Ensuring compliance and governance
  
• Continuous Improvement Strategies
        Strategies for continuous improvement
  
  Module 12: Project Work and Case Studies
  
• Hands-on Projects and Case Studies Based on Real-World Scenarios
        Implementing solutions using the ServiceNow platform
  
• Presenting and Documenting Project Outcomes
        Documenting and presenting project results

TRAINING DURATION: 1 MONTHS, 2 MONTHS, 3 MONTHS.